Refund & Cancellation Policy
Last updated: 1 October 2026
We want every order to complete as described. This policy explains when you can cancel an order, when you are entitled to a refund, how to request one, and how long it takes. It forms part of our Terms & Conditions.
1. Cancellations
- You may cancel an order for a full refund before it is dispatched to our provider. Once delivery has started, cancellation is usually not possible.
- To cancel, contact support immediately with your order ID. We will confirm whether the order is still cancellable.
- Orders that are “in progress”, “processing” or “completed” cannot be cancelled.
2. When you are entitled to a refund
- Order not started: if an order has not started within the maximum start time shown on the service page, you may request a cancellation and full refund.
- Partial delivery: if only part of the ordered quantity is delivered, you may request a refund for the undelivered portion.
- Failed order: if an order is marked failed or cancelled by us or our provider, you receive a full refund.
- Duplicate payment: if you are charged twice for the same order, the duplicate amount is refunded.
- Wallet top-up not credited: if a successful payment is not credited to your wallet, we will credit or refund it after verification.
3. When refunds are not available
- Orders that have already been delivered in full.
- Drops in follower or engagement counts caused by a platform’s own cleanup, algorithm change or policy enforcement.
- Orders placed against the wrong link, wrong quantity or wrong service by the customer.
- Delays or removals caused by a social media platform, or by the account being private, restricted, deleted or banned.
- Services explicitly marked as “non-refundable” on the product page.
- Wallet balances after they have been spent on orders.
4. Refund timelines
| Stage | Timeframe |
|---|---|
| Support acknowledgement of your request | Within 24 hours |
| Decision on the request | Within 3 business days |
| Refund to wallet (default) | Within 24 hours of approval |
| Refund to original payment method | 5–7 business days after approval (bank dependent) |
5. How refunds are issued
By default, approved refunds are credited to your ResellerX wallet so you can reorder immediately. If you prefer a refund to your original payment method, tell us when you submit the request. Refunds to the original method are processed through the same payment gateway used for the purchase and are subject to that gateway’s timelines.
6. How to request a refund
- Email billing@resellerx.in from your registered email address, or use our Contact Us page.
- Include your order ID, the amount, and the reason for the request.
- Attach any screenshots that help us verify the issue.
- We will acknowledge and investigate, and may ask for additional information.
7. Chargebacks and disputes
If you believe a charge is wrong, please contact us first — we resolve the vast majority of issues directly. Filing a chargeback or payment dispute without contacting us may result in your account being suspended pending resolution, and we reserve the right to contest chargebacks with the relevant evidence.
8. Contact
Billing and refunds: billing@resellerx.in. General support: support@resellerx.in.